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Thursday, July 10, 2008
Is it possible to receive a refund for items purchased?
By fking @ 10:32 AM :: 1332 Views :: 75 Comments :: :: General Questions
Currently, we do not have a refund policy.
Thursday, July 10, 2008
How much does it cost?
By fking @ 10:28 AM :: 1407 Views :: 78 Comments :: :: General Questions

Well, membership at FilmGo is FREE!

Then, movie tickets are $7.99 and give you 24 hours access to view a film and music downloads are $0.99 per song and $9.99 per album for download.

Thursday, July 10, 2008
Will there be additional opportunities to view the Video sessions?
By fking @ 10:27 AM :: 1227 Views :: 93 Comments :: :: General Questions
That is undetermined at the moment. If we choose to make them available for additional viewing, you will be notified.
Thursday, July 10, 2008
Can I order the DVD's of the videos?
By fking @ 10:26 AM :: 1022 Views :: 73 Comments :: :: General Questions
There are currently NO plans to make the videos available on DVD. We are only streaming the videos.
Thursday, July 10, 2008
How do I view the test video?
By fking @ 10:23 AM :: 1033 Views :: 54 Comments :: :: Video Questions

Please view the test video BEFORE YOU BEGIN  viewing. You may view the test video here

Thursday, July 10, 2008
How do I pause, fastforward & rewind the session on the large video?
By fking @ 10:21 AM :: 1103 Views :: 67 Comments :: :: Video Questions

For some users, the play/pause & other buttons may not display on the LARGE SIZE: The video is 1024 x 768, and your monitor resolution is set to 1024 X 768. Thus, the video size is such that it pushes the buttons outside of the monitor frame.

You could fix this by

  • Setting your monitor resolution higher than 1024 X 768.
  • Or you could choose to view the medium or small size videos.
Thursday, July 10, 2008
There are no video controls. How do I pause, rewind & fastforward?
By fking @ 10:20 AM :: 1267 Views :: 99 Comments :: :: Video Questions

For some users, the play/pause & other buttons may not display on the LARGE SIZE: The video is 1024 x 768, and your monitor resolution is set to 1024 X 768. Thus, the video size is such that it pushes the buttons outside of the monitor frame.

You could fix this by

  • Setting your monitor resolution higher than 1024 X 768.
  • Or you could choose to view the medium or small size videos.
Thursday, July 10, 2008
I cannot login? HELP!
By fking @ 10:06 AM :: 824 Views :: 63 Comments :: :: Account Questions

Contact us at support@filmgo.net. Be sure to include your Username, First & Last name and an email address where you can be reached. Or use our contact form for easier contact. We will try to get back with you within 48 hours.

Thursday, July 10, 2008
My password doesn't work. HELP!
By fking @ 10:05 AM :: 821 Views :: 56 Comments :: :: Account Questions

If you were an Filmgo member before January 2008, your original password may have been changed during a system update that restricted the characters allowed in a password. These restrictions keep your account & your passwords more secure.

Thursday, July 10, 2008
Why haven't I received my password?
By fking @ 10:03 AM :: 828 Views :: 66 Comments :: :: Account Questions

 

  • Your email client may be blocking our emails
  • If you're using gmail, yahoo, hotmail or another online free email service, it is possible our emails are in your spam or junk mail folders
  • Some business & workplace emails may block our messages
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