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Is My Internet Connection Fast Enough?

To watch video on FilmGO.net, you need a broadband connection with a download speed of at least 1.5mbps. You can get detailed information from your Internet Service Provider describing the connection speeds that you signed up for, or you can test your current connection speed at http://www.speedtest.net/
Please note that  multiple computers connected to your modem may slow your connection speed.  Programs running on your pc may also negatively impact your broadand connection speed.

Which Version of Internet Explorer Am I Using?

To find out what version of Internet Explorer you are using open Internet Explorer. Next click on the word “Help” in its top menu bar and select “About Internet Explorer”. This will open a new windows.  This new window will have the version number of your Internet Explorer.  If your version is lower than 6.0, you will need to download a newer one free from Microsoft's Internet Explorer site:

Microsoft Silverlight Requirements

Below you will find the requirements needed to run Microsoft Silverlight

How Do I Install Silverlight on Windows?

Below are detailed instructions on how to install Microsoft Silverlight on a Windows pc.

How Do I Uninstall Silverlight on Windows?

Below are detailed instructions on how to uninstall Microsoft Silverlight on a Windows pc.

Technical Support Feedback Form

Please fill out this Technical Support HELP Form as completely as possible. You are not required to answer every question, however for any information you do not know, please be as accurate as possible. This will help us learn common issues quickly and may help us identify areas of improvement.

Also, feel free to list any additional technical questions or details in the Comments box at the end of this form.
 
Please tell us how your viewing session proceeded. If you had no errors, please answer "None" to any required fields. Please feel free to describe any issues that arose in detail.








Please tell us about your internet connection. We will need to know your connection speed, network kind & speed, internet provider, etc. You should test your internet bandwidth (speed) by referring to http://www.speedtest.net/.

Read the instructions and run the test to give us an accurate measure of your Internet Service Provider's (ISP) performance. This will help you identify if there is heavier traffic in your area or if processes are running that may decrease available bandwidth. Example: QCharts will require a great deal of bandwidth during the day. Limit processes that are running while viewing the videos.
Please tell us about the software specs you have running on your machine. Please be sure to address: version of Media Player, additional software running, browser, third party apps, firewalls, etc. At times, we are able to determine if there are conflicts or processes which lower bandwidth availability.





Please tell us how your viewing session proeeded. If you had no errors, please answer "None" to any required fields. Please feel free to describe any issues that arose in detail.

You should also expect certain times of the day to be slower as there is more traffic on the internet. You should avoid periods of the day where people are coming home from work & school. These times will affect everyone regardless of your internet connection as everyone runs on the same internet framework outside of your Internet Service Provider.

If you received a browser error, please submit that error to us in this form. You will need to turn OFF Friendly HTTP Error Messages. To disable these error messages within Internet Explorer, you must go to Tools > Internet Options. In the dialog box, choose the Advanced tab. Scroll down within the check box list and UNCHECK "Show friendly HTTP error messages."






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